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Data + Donuts: Maya Alper on Digital Service Delivery for Stronger Communities

Maya Alper is a Strategic Engagement Manager at the Massachusetts Executive Office of Technology Services and Security. She graduated from HKS's Master of Public Policy (MPP) program in 2024, where she wrote the award-winning Policy Analysis Exercise (PAE) "Digital Service Delivery for Stronger Communities." The PAE explores how the City of Boston can improve service delivery to increase residents' trust in government and their willingness to engage in civic life, especially among residents who don't regularly participate (and tend to live in less wealthy neighborhoods with higher concentrations of residents of color). At this session of Data + Donuts, Maya will share the findings and recommendations of her PAE research, as well as the methodologies she used in her analysis.
Maya's talk will be given in a hybrid format. Register to receive a link to join via Zoom. In-person attendees can join us in the Malkin Penthouse (Littauer Building, 4th Floor). Those without an HUID may enter via the Wexner security desk after showing a photo ID. View a map of campus.
Data + Donuts features researchers and practitioners speaking about how they use data in their work, and on issues of data and society. We welcome those from the HKS community and beyond to share knowledge, discussion, and donuts. Explore the full list of past speakers. Video recordings are available upon request.
The HKS Library encourages individuals with disabilities to participate in our events. To request an accommodation, email us or call 617-495-1300.
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