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User Research Center

URC Brown Bag Series: Remote Journey Map Co-creation

Tuesday, June 7, 2022, 12:00pm - 1:00pm
Online, Harvard ID required, Workshop,
Registration has closed.

Description: Adapting a journey map exercise to an online activity may feel daunting, but the process and results can yield a treasure trove of actionable insights. In this presentation, we’ll share the experience of conducting a journey mapping exercise with college students online during the pandemic. You’ll learn how we developed our streamlined journey map template and how we used it during the session to capture the participant’s process, tools, and perceived level of effort with completing course assignments. We’ll discuss techniques for making the session as easy as possible for the participants and how to effectively analyze what can sometimes be complicated data. We will provide links to our journey map template and rapport-building questions that you can adapt for your own work.

About Amy: Amy Deschenes is the Head of UX & Digital Accessibility for Harvard Library. Her primary role is to improve the usability of Harvard Library websites and search tools. In 2015 she lead the establishment of the User Research Center, a usability and digital accessibility testing lab at Harvard Library. In 2020 she adapted consulting, training, and recruiting for virtual work.

The presentation will be held from 12:00-1:00 PM on Zoom. Zoom meeting information will be sent via email once you register.

Open to all Harvard affiliates. Please RSVP for the event below. If you have any questions, please contact libraryux@harvard.edu.

Accommodation Statement: Persons with disabilities who would like to request accommodations or have questions may contact the User Research Center at libraryux@harvard.edu in advance of the event.

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Event Organizer

Profile photo of Amy Deschenes
Amy Deschenes
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Danielle Lavoie

Lab Manager, User Research Center

Lamont Library, A-10